General Information

What cleaning services do you offer?

• End of tenancy cleaning
• Carpet and upholstery cleaning
• Regular domestic cleaning
• Commercial office cleaning
• One-off / Deep cleaning
• After builders cleaning

Do you provide all necessary cleaning supplies and equipment?
Yes, our professional cleaning teams come fully equipped with all the necessary cleaning supplies and equipment. We use high-quality, eco-friendly products to ensure effective and safe cleaning. We are happy to work with cleaning materials and equipment provided by the client for services such as regular and one-off domestic and commercial cleaning sessions.

Are your cleaning staff trained and vetted?
Absolutely. All our cleaning staff undergo thorough training, providing you with peace of mind and confidence in our services.

Booking and Payments

How can I book a cleaning service?
Booking is easy! You can schedule a cleaning service by:

Filling out our online booking form

Calling our customer service team

Emailing us directly

What payment methods do you accept?

We accept various payment methods, including:

• Credit and debit cards
• Bank transfers
• Cash payments

Do you require a deposit?

For one-off cleaning services, a deposit may be required to secure your booking. For regular cleaning contracts, payment terms will be discussed during the booking process.

How do I prepare for a cleaning appointment?

 To ensure that our team can perform effectively, we recommend picking up any personal items and establishing a clear path for our cleaners. If there are specific areas of concern, feel free to communicate these to us beforehand. 

Do I need to be home during the cleaning?

 It is not necessary for you to be present during the cleaning. Many of our clients prefer to provide access via a key or code. Rest assured, our staff are fully vetted and trained to handle your space with respect. 

Policies and Guarantees

What happens if I am not satisfied with the cleaning service?

Customer satisfaction is our top priority. If you are not completely satisfied with our service, please reach out to us within 24 hours, and we will address your concerns promptly and arrange for any necessary follow-up cleaning. 

Do you have a cancellation policy?
Yes, we require at least 24 hours' notice for cancellations. Cancellations made within 24 hours may incur a fee.